ReturnCrate Support

For help with ReturnCrate, email hammertimeconsultingllc@gmail.com. Include your app version, device model, and what happened. Redact personal or customer information from screenshots.

Track a return

Add the materials, supplier, job, quantity, and estimated value. Use Record supplier return when a supplier accepts materials. Use Confirm money or credit to record the actual refund, issued store credit, or an accepted shortfall. A recorded expected refund does not mean money has arrived.

Pro and restoring purchases

The free plan includes three open returns. The one-time Pro purchase removes that limit. Open More, then Explore Pro, to see Apple's current price. Use Restore purchases with the same Apple Account used for the purchase. Completed history, backups, and exports remain available without Pro.

Protect your records

Use More to export a complete JSON backup, including receipt attachments. Keep that file somewhere you control before changing devices or deleting the app. CSV and PDF reports are useful summaries; use the complete JSON backup for restoration. Restoring a backup replaces the working ledger after confirmation.

Reminders and supplier rules

Reminders are optional local notifications and depend on your device settings. ReturnCrate does not contact suppliers or determine return eligibility. Confirm dates, fees, and acceptance directly with each supplier.